Shopping Guidelines

Thank you for choosing the Introvista website for your shopping needs. To ensure a smooth shopping experience, please carefully read the following guidelines before making a purchase:

Order Confirmation and Payment

After you complete your order and select a payment method, the system will automatically send an order confirmation email to your inbox and begin processing your order.

Once payment is successful, we will proceed with processing and shipping your items.

Product Pricing and Stock

Product prices are as displayed on the order page. If there are any changes to product prices or stock availability, we will notify you promptly.

If a product is out of stock or cannot be delivered, we will contact you to provide alternatives or process a refund.

Shipping Methods and Delivery

We offer various shipping options. You can select the one that best suits your needs during checkout.

After completing your order, we will dispatch your items to the specified address as soon as possible and provide a tracking number for you to monitor your package.

Returns and Exchanges

If there are any defects in the product or if the wrong item was shipped due to our error, we will handle the return or exchange. For details, please refer to the 'Return Policy' page.

Customers must submit their return or exchange requests within 7 days of receiving the product.

Membership System

Registering as a member allows you to enjoy exclusive discounts, offers, and updates on the latest products. We respect your privacy, and all membership data will be protected according to our privacy policy.

Discounts and Offers

We regularly launch promotional campaigns, and members will have priority access to the latest deals. Specific terms and conditions for promotional events can be found on the event page.

Product Guarantee

All products we provide are authentic and include relevant warranties and after-sales services as indicated on the packaging. If you encounter any issues, please contact customer service.

Privacy and Security

We are committed to protecting your personal information and payment security. All transactions are encrypted for your safety, so you can shop with confidence.

Customer Service

If you have any questions, please contact us via our customer service hotline or email, and we will be happy to assist you.

Terms of Service

Before shopping, please read the 'Terms of Service' on this website. Any disputes will be resolved in accordance with applicable laws.